Thank you for visiting us at www.vaibhavstores.in. We are committed to protecting the privacy and security of your personal information. 28 South Ventures does not rent, sell, or exchange information about our customers to any party for any reason. To learn more, please read the privacy policy that follows.

This policy sets out how 28 South Ventures uses and protects any information that you give us when you use this website. Should we ask you to provide certain information by which you can be identified when using our website, then you can rest assured that it will only be used in accordance with this privacy policy. The policy does not apply to the practices and policies of any companies not affiliated with 28 South Ventures to which this site links or that links to this site.

COLLECTING INFORMATION

Vaibhav Stores collects personally identifiable information from customers only when specifically and knowingly provided by you. Examples of the type of information collected are name, shipping and billing address, phone number, email address, and credit card information. We collect personal information when you register as a member with 28 South Ventures, order products from Vaibhav Stores, visit www.vaibhavstores.in, and when you enter promotions or sweepstakes. We use the information collected to better understand your needs, fulfill your specific requests for products and services, improve our products and services, and contact you regarding any offers that may be of interest.

INFORMATION USE

28 South Ventures does not rent, sell or exchange information about our customers, and all information provided to us remains absolutely confidential, except that:

  • We may share information with trusted partners who need to access your customer information in order to provide operational or other support services to us. These companies are not authorized to use any information we share with them for any other purpose.
  • We gather only customer information that is needed to administer the business, provide superior service, and communicate with you offers on products and services that we believe will be of interest to you.
  • We may periodically send promotional emails about new products, special offers, service announcements, and administrative messages using the email address, which you have provided.
  • We limit access to your personal information to those employees who need it to carry out their business functions. We educate our employees about our policies and practices in regard to safeguarding customer information; preventing unauthorized access or disclosure; and, ensuring its proper handling.
  • We may be required by law to disclose such information in response to subpoenas, court orders, or requests from law-enforcement officials.

CONFIDENTIALITY AND SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures that comply with federal regulations to safeguard and secure personal information about you.

COOKIES

A cookie is a small file that asks permission to be placed on your computer’s hard drive. once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We may set and use cookies to identify which pages are being used. this helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. you can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. this may prevent you from taking full advantage of the website.

TERMS and CONDITIONS

  • No Returns, Refund & Exchange requests will be considered for any goods purchased from our website. The condition extends to all purchases made With or Without Sale. Refunds or return requests are only valid if goods are delivered later than the specified timeline or damaged goods.
  • Vaibhav Stores does not run multiple offer schemes apart from the product discounts displayed on our website.
  • The delivery timeline for orders placed on our website is 7-10 working days.
  • If any logistical restrictions arise due to COVID-related measures or government guidelines, then delivery may be delayed beyond the stipulated timeline.
  • Vaibhav Academy - Once a user has booked their session then no refunds or cancellations are permitted unless management decides otherwise. Management can change event details or cancel events without prior notice.
  • Vaibhav Care - General T&C applicable.
  • Vaibhav Xpress & Vaibhav Plus - General T&C applicable.
  • Brands - Please note when user books a Brand Demo on our website we may share their contact details with respective brands’ representatives. Vaibhav Stores holds no liability for talks between brands & clients.
  • For any legal disputes, Bangalore jurisdiction will be applicable.
  • Shipment Tracking - Upon dispatch, our operations team will update the customer with tracking details.
  • Pricing
    - Cosmetics & Electricals prices displayed on website Inclusive of taxes.
    - Furniture rates displayed on our website are exclusive of taxes.
  • Disclaimer - Our products are meant for beginners, beauty professionals, and end customers. We strictly recommend using them under expert supervision. Any physical damage caused due to the usage of products is not our responsibility.
  • Refund on confirmed orders is applicable only if ordered goods are out of stock. In case the goods delivered to the customer are in damaged condition or undergo wear & tear while in transit, then our team will investigate the refund/exchange request & decide accordingly.
  • For any complaints/suggestions kindly write to us at md@28southventures.com.


    T&C for 28 Reward Program

    1. The 28 Rewards membership is voluntary and is open to only beauty & salon professionals/associates across India & applicable at all our outlets (Vaibhav Store, Makeup Biography, Kumar Store).
    2. While making purchases at our any of the outlet of 28 SOUTH VENTURES LLP (Vaibhav Stores, Kumar Stores, Makeup Biography) please present your membership number (Mobile Number) to the staff before billing.
    3. NO MINIMUM SHOPPING REQUIRED TO REDEEM THE POINTS
    4. The reward points can be redeemed only at our units of 28 SOUTH VENTURES LLP.
      You Earn 1 point for Every Rs.100  Spent.  However, the reward points cannot be redeemed for cash. The member will be required to present the membership number along with the OTP received on the registered mobile number at the time of redemption of the rewards points.
    5. IF THE ORDER IS CANCELLED/RETURNED, NO ROLLBACK OF POINTS WILL BE NOT ENTITLED.
    6. The allotment and redemption of rewards points will be solely at the discretion of 28 SOUTH VENTURES LLP & reserves the right to refuse, to award points, or refuse the right to redeem points accumulated, for any breach of these conditions or failure to pay for the purchases.
    7. 28 SOUTH VENTURES LLP reserves the right to withdraw any one or all of the membership issued by them. 28 SOUTH VENTURES LLP will have limited liability to the Member, only to the extent of the points available in the credit of the member’s account.
    8. The 28 REWARDS program benefit cannot be clubbed with any other offer or discount, viz. the reward points will not be awarded or earned in the following cases:
      - Discounted or Marked down Merchandise.
      - Special offers, promotions, or items excluded by the management.
      - Purchase of Gift Vouchers.
    9. Reward Points once redeemed against a purchase can in no event be re-credited.
    10. No cash refund will be entertained for purchases made by redeeming the reward points in the case of purchase returns.
    11. The ‘28 Reward’ Membership is NON-TRANSFERABLE.
    12. The credit of reward points against purchases will take at least 2 days to reflect in the member’s account.
    13. Members are required to present the membership number at the time of billing to accrue reward points.
    14. The reward points would be valid for 6 months from the month of accrual. If not redeemed within 6 months from the date of accrual, such reward points may lapse.
    15. All special offers, updates, and your account activity details would be communicated through Whatsapp/SMS, Direct mail, and/or email. However, 28 SOUTH VENTURES LLP shall not be responsible in any manner for any lost, delayed, incorrect, misdirected, or incomplete communication.
    16. The members are requested to update any change in their profile from time to time at 28 SOUTH VENTURES LLP, Whatsapp us on: 9228282893
    17. 28 SOUTH VENTURES LLP reserve the right to change, cancel and modify the terms and conditions, reward structure relating to the ’28 Reward’ program including discontinuation of the program itself.
    18. In the event of a dispute between a member and 28 SOUTH VENTURES LLP, with regard to or in relation to the ’28 Reward’ program, the decision of 28 SOUTH VENTURES LLP shall be deemed as final and binding.
    19. All terms and conditions are subject to Indian law and disputes, if any, will be subject to the exclusive jurisdiction of Bangalore Courts.


    POLICY UPDATES

    28 SOUTH VENTURES may update this policy at any time. we encourage you to review our privacy policy periodically.